Dear Jimmie (Claims Processing Center),
I would like to take this time to really thank Jimmie from the Claims Center. He processed the repairs on my 2007 Chevy Uplander with Motor City Auto Repair shop in Southgate, MI, an A-rated BBB business and a AAA certified tow/repair shop. They had my car towed in on August 22, 2016. I appreciate Jimmie’s professionalism and direct help in processing my repair claim. It didn’t even take the shop six hours to repair my car, which needed an air compressor. I also appreciate the fact that I didn’t have to wait nor pay (other than my deductible) which was nothing compared to the total bill!!! WHEW!!! I also appreciate the fact that the Claims Processing Center also took time to explain to me when I submitted a reimbursement for a wheel bearing in July 2016, that I can’t use my car for transporting my clients around. I have since changed positions where I’m able to transport clients in a company van.
~Sherie W., Vehicle Service Contract Holder
Rob [Claims Adjudicator],
you went far and above in giving me information. The information helped me make a decision to purchase another contract since mine is about to expire. I just had to call in to tell you thank you!
~Cynthia, Vehicle Service Contract Holder
Nicole [Policy Services Administrator], thank you for everything. You are always so nice and helpful to me!
~J. Herron, Life Policy Holder
Nikki [Policy Services Administrator]
, thank you very much for taking care of our request for changes to Martha's policy so quickly!! Wow I wish all company reps were as competent as you!!
~Nannette S., Life Policy Holder's Power of Attorney
Mary [Claims Examiner at SouthwestRe], Thank you so much for the follow up. I appreciate your customer service. This has been a tedious process and you have been a bright spot in it. You never know how far your kindness can go. ~Tynisha B., Service Contract Holder
You are amazing, Nancy [Quality Control Specialist]
! Thanks again for all of your help. ~Rob J., Service Contract Holder
A customer was transferred to me to let me know what a great job Dwayne did in handling her concerns. Dwayne is one of our Claims Adjudicators and he went above and beyond with this customer. She was very upset before the call, and he calmed her down by answering all of her questions. His friendly demeanor and knowledgeable answers gave her confidence that her claim was in good hands. Great job, Dwayne! ~Fred Flores, Claims Supervisor on behalf of V.S., Service Contract Holder
Yours is the best and most professional customer service department I have ever worked with. You made me feel like you care for me as an individual. It doesn't feel like I'm working with a big company; it feels like I'm working with a neighbor. ~Ernesto, GAP Contract Holder
I just completed a 10 year contract with First Automotive. I just wanted to say that it was a terrific experience, well worth the investment; moreover, your claims office always carried out their end of the bargain with great courtesy and dispatch. Both Neillo VW and Kombi Hause, my authorized service centers, always mention that it was a hassle-free experience dealing with your claims department. ~Patrick M., First Automotive Contract Holder
Mary [Claims Examiner at SouthwestRe]
, I would like to thank you so much for your assistance in handling this claim. You have been a great representative for your company. I really do appreciate your constant updates and professionalism. ~Jesse B., GAP Contract Holder
Thank you for making this easy for me. I didn't expect service like this!
~Joseph H., Contract Holder
I just want to tell the employees of SouthwestRe thank you so much for what you have done for me and my husband. During the period you had our claim you were so understanding and helpful, we just don't know how to thank you, except to tell you God Bless you all and thank you so much for everything you have done. I would have never thought an insurance company or adjuster could be so kind and understanding. Again, thank you, it has been a pleasure to have worked with you all.
~Glenna R., Contract Holder
This experience has been a nice surprise. I wasn't expecting service on this level.
~Jerry B., Contract Holder