FAQs

FREQUENTLY ASKED QUESTIONS


A: Please fill out and submit our online request form. Our Customer Service department will contact you with the information you need.
A: The answer depends upon what type of service contract you have, and whether or not you need to take your vehicle back to the selling dealer. Please see below. Completed checklists and forms can be sent to us via FAX, email or postal mail:

For Vehicle Service Contract claims, such as Auto, RV, Powersports or Trucks, take your vehicle to the repair facility and present your service contract. If you are unsure where to take your vehicle, please see below.

  • For Appearance claims, please review this information and work with your Dealer to submit the claim.
  • For Guaranteed Asset Protection claims, please complete this checklist.
  • For Theft claims, please complete this checklist.
  • For Tire & Wheel claims, please click here to email our Customer Service department for assistance.
  • For Involuntary Unemployment Insurance claims, please fill out this form.
  • For Home Warranty claims, please call 866-237-4980.
  • For Pre-Need Burial claims, please click here to email our Customer Service department for assistance.
You may have to take your vehicle back to the selling dealer for service. To be sure, look for the section of your contract titled "WHAT TO DO IF YOUR VEHICLE SUSTAINS A MECHANICAL BREAKDOWN." The instructions will either tell you take your vehicle to any licensed repair facility, or they will tell you to deliver your vehicle to the selling company or dealer if you are within a certain number of miles of them (usually 50 miles). If you are farther away, or if it's not possible to deliver your vehicle to the dealer, call the Administrator's toll-free number on your contract for instructions. Note: certain states do not require you to return to the selling dealer.
A: Please call, email or click on our Online Chat button, and we will provide you with the claims status ASAP. We will need your name, address, and either your contract number or your Vehicle Identification Number (VIN).

For the status of a vehicle service contract claim, click here to email us, call 877-853-7613, or use our Online Chat. 

For all other claims, click here to email us, call 800-453-6922, or use our Online Chat.
A: Unfortunately, no. Although your vehicle service contract covers many different components in your vehicle, it does not cover each and every possible item. Please refer to the section of your contract titled "WHAT IS COVERED" to see a list of what your contract covers.
A: The answer depends upon your contract. Look for the section of your contract titled "WHAT TO DO IF YOUR VEHICLE SUSTAINS A MECHANICAL BREAKDOWN." The instructions will either tell you take your vehicle to any licensed repair facility, or they will tell you to deliver your vehicle to the selling company or dealer if you are within a certain number of miles of them (usually 50 miles). If you are farther away, or if it's not possible to deliver your vehicle to the dealer, call the Administrator's toll-free number on your contract for instructions. Note: certain states do not require you to return to the selling dealer.
A: For specific instructions regarding towing and rental vehicles, check the coverage provided by your contract under "ADDITIONAL BENEFITS." Your coverage provides reimbursement for a set amount of the costs you incur to have your vehicle towed to an authorized licensed repair facility, and/or to rent a vehicle while your vehicle is being repaired. In other words, you pay at first, and then we will provide reimbursement later on, up to the amount stated in your contract.

If your contract provides towing coverage, you will see wording on your contract similar to this: "If your vehicle sustains a mechanical breakdown resulting in a covered repair, then we will reimburse you for reasonable towing charges that you incur to have your vehicle towed to the selling company or to an authorized licensed repair facility, not to exceed $XX per occurrence." Your contract will also tell you how much your coverage will reimburse you for the tow.

If your contract provides rental car coverage, you will see wording on your contract similar to this: "If your vehicle sustains a mechanical breakdown resulting in a covered repair, then you may qualify for rental car coverage up to $XX per day, with an X-day maximum, not to exceed $XXX per occurrence. Your rental car coverage is contingent on the labor time required to replace/repair covered components authorized by the administrator." Note that all vehicles must be rented from the dealer or a licensed car rental facility.
A: Our goal is to have your repair shop's representative on the phone talking with one of our highly trained claims adjudicators within 90 seconds. They will ask a series of questions, and attempt to provide a complete resolution to your problem in 10 minutes or less. 

Please note that your shop may also use our new Online Chat to contact us by simply clicking on the Online Chat button on this page. It is available during normal business hours.
A: For quality assurance purposes, we partner with independent contractors throughout the country to inspect your vehicle and verify the cause of failure when your vehicle is at the repair shop. This is to assure that your vehicle is repaired properly and in a timely manner. It takes approximately 24-48 hours for this inspection to occur.
A: The answer depends upon your contract. Please refer to the section titled "ADDITIONAL BENEFITS." The toll-free number for emergency roadside assistance can be found there.
A: We are unable to upgrade your coverage, however, your dealer likely has other service contracts you can choose from with additional coverage options.
A: Please fill out and submit our online request form. Our Customer Service department will contact you with the information you need.
A: It takes approximately 4-6 weeks. Refund checks are returned to the dealership from where the service contract was purchased. The dealership will contact you once your refund is received. Please note that if a loan remains in place for the contract and/or the vehicle, the refund must go to the lien holder.
A: For help on all of the questions listed above, click here to email us, or call 800-634-4333. For all questions, we will need your name, address and Vehicle Identification Number (VIN). If you want to add someone else to your contract, or wish to change your name on the contract, please be sure to provide that information. 
A: A Vehicle Identification Number (VIN) is a special 17-digit identifying code that's unique to your particular vehicle. No two vehicles have the same VIN. To locate your VIN, stand outside your vehicle and look through the bottom of the driver's side windshield, near where the dashboard and the windshield meet. If you don't see it there, open your driver's side door and look for it on the door post, where the door latches when it's closed.
A: A bill of sale is a document that records a sales transaction between two parties. For the seller, it shows the date the vehicle was sold, and information about the buyer. For the buyer, it provides information about the vehicle that can be checked against the its Vehicle History Report. Most bill of sale forms include the make, model, year, odometer reading, VIN, purchase price, and other details. If you do not have a bill of sale, your local dealership should be able to help you obtain one. For an example of a bill of sale, click here.

A: We have been in business for nearly 30 years. The company was founded in 1985.

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A: Simply fill out the form to your right, and we will be happy to answer your question.