FAQs

FREQUENTLY ASKED QUESTIONS

General FAQs:

A: Basically anything that can be insured can be reinsured. In addition to automotive dealers, we manage reinsurance accounts for doctors, lawyers, contractors, and many others. In the case of automotive dealers, typical items that are reinsured include most Finance and Insurance (F&I) products, such as vehicle service contracts, aftermarket, GAP and more. The list of what can be reinsured is extensive.

A: You can fill out the form to your right, or contact our Client Services department. They will be happy to assist you in any way they can. You can email them by clicking here, or you can call them at 866-414-3867.


Automotive Dealer FAQs:

A: Please email us and we will provide you with the claims status ASAP. Please include the customer's name and VIN number in your email, along with your name, dealership name, dealership address and phone number.
For the status of a vehicle service contract claim, click here.
For all other claims, click here.

A: We will pay you by your choice of check or credit card.

A: It depends upon how you have decided to be reimbursed. If you have chosen to be reimbursed by credit card, it can take up to two hours. If you have chosen to be reimbursed by check, it can take up to 10 days. If you are still waiting on reimbursement, please email us by clicking here. Please include the customer's name and VIN number in your email, along with your name, dealership name, dealership address and phone number.

A: The answer depends upon the code you received. See below for a list of codes and their definitions:

VCNE:
Class not Eligible
MNE: Mileage not Eligible
MYNE: Model year not Eligible
TNE: Terms not Eligible
DNE: Deductible not Eligible
CNE: Coverage not Eligible
SPCNE: Vehicle not eligible for selected plan. This is usually a combination of restrictions for class and mileage.

A: Please complete the cancel form, found here.

A: Most of your reports can be accessed by contacting your agent, or online through your OLÉ account. If you do not currently have an OLÉ account, request access here.

A: Certainly. Please click here to email our Client Services department and provide your name, dealership name, address and phone number. Once received, we will send this information to you right away.

A: Please click below for a comprehensive list. If you see something you are not currently offering in your dealership, please contact your agent. If you don't currently have an agent, or do not remember your agent's name, please click here to email our Client Services department, and we will be happy to assist you.

Product Overview for Independent Dealerships
Product Overview for Franchise Dealerships